What is a knickers by post subscription?
A knickers by post subscription is a monthly delivery of one pair of luxury, designer knickers. Every month you will be surprised by the different designer brands we send you. You decide the length of your subscription from 1, 3, 6, 9 and 12-months. You’ll receive a pair of new underwear every month, delivered straight to your door.
How many pairs of knickers are there in each box?
Your monthly subscription box will contain one pair of luxury, designer knickers. Our knickers are chosen for their high quality, design, beauty, comfort and fit.
Can I buy as a gift?
Of course! Our monthly underwear subscription boxes make the perfect gift for birthdays, anniversaries, Valentine’s day or just to remind them you care. When you purchase a monthly underwear subscription box as a gift you choose the size, & style of knickers then write a special message in the message box at the basket stage. The message will then be transferred to our bespoke card that will go inside the first box. If you’re unsure about any of the details, just email us at email@example.com and we will help you through it.
Can I include a message to my gift recipient?
Yes you can write a special message in the message box at the basket stage. The message will then be transferred to our bespoke card that will go inside the first box. If you’re unsure about any of the details, just email us at firstname.lastname@example.org and we will help you through it.
How do I login to my account?
Just click the person icon at the top right hand corner of every page right next to the basket icon.
I'm not a member yet, how do I subscribe?
Just click on the SUBSCRIBE NOW button at the top of the home page or on the top message bar of every page. When you make your first 'Knickers by Post' order you’ll be asked to create your very own 'Knickers Drawer’ account.
What lingerie brands do you include in your subscriptions?
We only include luxury brands that we trust to deliver quality underwear to you each month. Brands we regularly use include; Charnos, Pour Moi, Gossard, Fantasie, Freya, Heidi Klum By Caprice, Curvy Kate, Panache, Tutti Rouge, Contradiction, Scantilly, Lepel, Elome, Panache, Fauve, Elle Macpherson and many more.
What subscriptions do you offer and how much does it cost?
You can choose a subscription length from 1 Month for £20.00, 3 months for £55.00, 6 months for £100.00, 9 months for £130.00 or 12 months £160.00.
How do I pay for the subscription?
We accept payment via all major debit/credit cards and Paypal. All subscriptions are paid for upfront with no rollover, which is perfect when buying as a gift. However, if you’re buying for yourself and want your subscription to carry on, get in touch at email@example.com and we will arrange this for you.
Do you deliver outside the UK?
Currently, we only deliver within the UK only. However, we’re working on shipping internationally in the future so check back soon.
Do you charge for shipping?
No, every monthly underwear subscription box is delivered free of charge. Can I have the first box dispatched to me so I can give it to the recipient in person? Of course! Just leave a note in the comment box explaining this when completing your order.
When will my order be dispatched?
Orders are normally sent out the next working day by Royal Mail first class. Any subsequent boxes will be sent out on the same date as your first box each month.
Can I return my new underwear if they don’t fit or are faulty?
Yes, any unworn knickers, still with tags can be returned for a replacement within 14 days of receiving them. Emails us at firstname.lastname@example.org and we will be happy to help you.
I’ve been bought this as a gift but I don’t like the style/colour choices can I change them for my remaining pairs?
Yes, no problem, email us at email@example.com and we will change your preferences for all future boxes.
Can I cancel my subscription?
We really don’t want to see you go, but we’re reasonable people and want you to be happy. The 3, 6, 9 or 12-month subscriptions can be cancelled at any time. Your cancellation will take effect the month after we receive a cancellation notice from you. i.e. If you cancel your subscription in August, you will not receive a box in September.
Upon cancelling your subscription, knickers by post will refund you the total cost of the remaining months of your subscription minus the cost of an additional box. i.e If you paid for a 12-month subscription but cancelled after six months, you would receive a refund for the remaining six months minus the £20 cost of one a month box. To cancel your subscription, simply contact firstname.lastname@example.org.
We’re afraid we will not be able to refund you for any garments that have already been dispatched to you or your gift recipient.
How do update my shipping address?
Just email us at email@example.com with your new shipping address and we will happily update it for you.
What happens at the end of my subscription?
At the end of your prepaid subscription term, your subscription will automatically cancel. However, if you wish to continue your subscription beyond your original subscription length, either reorder on the website or, contact us at firstname.lastname@example.org and we’ll be happy to help you.