Returns & Cancellations Policy
Cancellation -We’d really rather you didn’t cancel the Gift Service once you’ve made a purchase because we’ll order the stock to fulfil the entire gift run as soon as you make the order – but hey, we’re reasonable people and want you to be happy Three, six, nine or twelve month subscriptions can be cancelled at any time. Cancellations will take effect the month after the cancellation is received (ie If you cancel in August, you will not receive a September box). Upon cancellation, Knickers By Post will refund the customer all monies paid minus number of boxes delivered + the value of a one month subscription to cover our costs. For cancellations, contact email@example.com. We will absolutely not refund you for any garments that have already been dispatched to your gift recipient.
Faulty Goods – Your knickers recipient should check the condition of the knickers upon receipt. If the knickers seem defective, the recipient should contact us immediately with delivery date and nature of the defect. The faulty knickers must be returned to us within 5 working days and we will send a replacement delivery. Please note that the replacement knickers may be different from the original pair – depending on our stock situation.
Size Guarantee– If the size of your knickers are a bit snug or a bit roomy, and you would like to make a size change, please contact firstname.lastname@example.org within 14 days of receiving the package, and we will arrange for an exchange, and adjust the size for your remaining order. The returned knickers must not have been worn (you may try them on over your own underwear), altered or washed. They must still have all original tags attached and in tip top condition.